Luke's Larder Privacy Policy
1. Who We Are
Luke’s Larder ("we", "us", "our") operates a mobile catering trailer business based in Dorset, UK. We are committed to protecting your personal data and handling your information transparently in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We collect minimal personal data to provide our services, communicate pitch locations, and handle bookings:
- The Larder Club Subscribers: Your name, email address, and marketing preferences when you opt in to our newsletter.
- Catering & Event Inquiries: Your name, email address, phone number, event location, and booking details submitted via our contact forms.
- Website Analytics: Basic, non-identifying technical data (such as IP addresses, browser types, and pages visited) collected via cookies to help us improve site performance.
3. How We Use Your Information
We use your data exclusively for the following purposes:
- The Larder Club: Sending periodic updates regarding weekly pitch locations, seasonal menu changes, special offers, and business updates.
- Customer Service & Catering: Responding to inquiries, issuing quotes, and managing private catering bookings.
- Legal Compliance: Fulfilling our accounting, tax, and legal obligations in the UK.
4. Legal Basis for Processing
- Consent: We process your data for The Larder Club newsletter strictly on the basis of explicit consent given when you sign up.
- Contractual Obligation: We process data related to catering inquiries to take steps to enter into or perform a contract with you.
- Legitimate Interests: We process basic website operational data to maintain a secure and functioning website.
5. Data Sharing & Third-Party Service Providers
We never sell, rent, or trade your personal data to third parties. We only share information with trusted third-party service providers essential to running our business (e.g., website hosting platforms and email delivery services like Mailchimp or Klaviyo). All service providers are contractually bound to keep your data secure and process it strictly under our instructions.
6. Data Retention
- The Larder Club Data: Retained until you choose to unsubscribe.
- Catering Inquiries & Transactions: Retained for as long as necessary to complete the booking and comply with UK tax recording requirements (up to 6 years).
7. Unsubscribing & Your Rights
Under UK data protection law, you have rights regarding your personal information:
- Opting Out: You can unsubscribe from The Larder Club at any time by clicking the "Unsubscribe" link at the bottom of any email or contacting us directly.
- Access & Correction: You have the right to request a copy of the personal data we hold about you, or ask us to correct inaccurate information.
- Erasure: You can request that we delete your personal data ("right to be forgotten"), subject to any statutory retention requirements.
8. Cookies
Our website uses essential cookies to ensure proper site functionality and basic performance analytics. You can set your browser to refuse or block cookies, though some parts of the site may not function as intended.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out through the contact form on our website.